Returns & Exchanges

We want you to love your golf course art prints. If you're not completely satisfied, we're here to help make it right.

Return Policy

📅 30-Day Return Window

You have 30 days from the date of delivery to return your item for a full refund or exchange.

✨ Condition Requirements

Items must be in original condition, unused, and in original packaging to be eligible for return.

🚚 Return Shipping

Return shipping is free for defective items. Customer covers return shipping for change of mind.

What Can Be Returned

✅ Eligible for Return

  • Standard sized prints in original condition
  • Defective or damaged items
  • Items that don't match description
  • Wrong item shipped
  • Unopened framed prints

❌ Not Eligible for Return

  • Custom sized prints
  • Personalized or custom orders
  • Items damaged by customer
  • Items returned after 30 days
  • Digital downloads

How to Return an Item

1

Contact Us

Email us at wesley@coursecollectives.com or use our contact form with your order number and reason for return.

2

Receive Return Label

We'll email you a prepaid return shipping label (for eligible returns) along with return instructions.

3

Package Your Item

Carefully package the item in its original packaging or similar protective material.

4

Ship the Return

Drop off your package at any Canada Post location or schedule a pickup if available in your area.

Exchanges

🔄 Exchange Process

To exchange an item for a different size or design:

  1. Follow the return process above, indicating you want an exchange
  2. Place a new order for your desired item
  3. Once we receive your return, we'll refund the original purchase
  4. If there's a price difference, we'll charge or refund accordingly

Note: Exchanges are subject to availability. Popular items may sell out, so we recommend placing your new order quickly.

Damaged or Defective Items

🛡️ Our Guarantee

If your item arrives damaged or defective, we'll make it right:

  • Full refund or free replacement
  • Free return shipping for damaged items
  • Priority processing for defective item claims
  • No questions asked if item is clearly damaged

📸 Reporting Damage

Please email us photos of the damaged item within 48 hours of delivery for fastest processing.

Refund Processing

💳 Refund Timeline

  • Processing: 1-2 business days after we receive your return
  • Credit Card: 3-5 business days to appear on your statement
  • PayPal: 1-3 business days
  • Bank Transfer: 5-7 business days

Refunds are issued to the original payment method. Shipping costs are non-refundable unless the item was defective or our error.

International Returns

For international orders (when available), return shipping costs are the responsibility of the customer unless the item was defective or our error. Please contact us before returning international orders.

Need Help?

If you have any questions about returns or exchanges, our customer service team is here to help:

📧 Contact Form✉️ Email Support

We typically respond within 24 hours during business days.