Privacy Policy

Personal Information

When you visit our website, make a purchase, or contact us, we may collect the following information:

• Contact Information: Name, email address, phone number
• Billing Information: Billing address, payment method details
• Shipping Information: Delivery address, shipping preferences
• Account Information: Username, password (encrypted), order history
• Communication: Messages you send us through contact forms or email

Automatically Collected Information

We automatically collect certain information when you visit our website:

• Technical Information: IP address, browser type, device information
• Usage Data: Pages visited, time spent on site, click patterns
• Cookies: Small files stored on your device to improve your experience

We use the information we collect for the following purposes:

• Order Processing: To process and fulfill your orders, including payment processing and shipping
• Customer Service: To respond to your inquiries, provide support, and handle returns or exchanges
• Communication: To send order confirmations, shipping updates, and important account information
• Marketing: To send promotional emails and newsletters (only with your consent)
• Website Improvement: To analyze usage patterns and improve our website functionality
• Legal Compliance: To comply with applicable laws and regulations

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who help us operate our business:

• Payment Processors: Stripe for secure payment processing
• Shipping Partners: Canada Post and other carriers for order delivery
• Email Services: For sending order confirmations and newsletters
• Analytics: To understand website usage and improve our services

Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders or legal processes
• Government agency requests
• Protection of our rights and property
• Investigation of fraud or security issues

We implement appropriate security measures to protect your personal information:

• Encryption: All sensitive data is encrypted using industry-standard protocols
• Secure Servers: Our website uses SSL/TLS encryption for data transmission
• Payment Security: We use PCI DSS compliant payment processors
• Access Controls: Limited access to personal information on a need-to-know basis
• Regular Updates: We regularly update our security measures and software

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us provide you with a better browsing experience.

Types of Cookies We Use

• Essential Cookies: Required for the website to function properly (shopping cart, security)
• Performance Cookies: Help us analyze website traffic and usage patterns
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements (with your consent)

Managing Cookies

You can control cookies through your browser settings:

• Block all cookies (may affect website functionality)
• Accept only essential cookies
• Delete existing cookies
• Set preferences for future cookies

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request transfer of your data to another service provider
• Opt-out: Unsubscribe from marketing communications at any time
• Restrict Processing: Request limitation of how we use your information

To exercise these rights, please contact us using the information provided below.

We retain your personal information only as long as necessary for the purposes outlined in this policy:

• Account Information: Retained while your account is active or as needed to provide services
• Order History: Retained for 7 years for tax and legal compliance purposes
• Marketing Data: Retained until you unsubscribe or withdraw consent
• Website Analytics: Anonymized data may be retained for up to 2 years

When information is no longer needed, we securely delete or anonymize it.

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you via email if the changes are significant
• Post a notice on our website highlighting the changes

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

We will respond to your privacy-related inquiries within 30 days.